About the position
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
Responsibilities
- Greet and assist guests with a friendly and helpful attitude
- Operate point-of-sale systems and handle cash, credit, and vouchers accurately
- Stay informed about promotions, returns, exchanges, and security procedures
- Maintain records related to daily sales and transactions
- Monitor arcade floor for safety concerns and address security risks when observed
- Answer guest questions about games, activities, and merchandise
- Load tickets and prizes into machines and restock merchandise displays
- Demonstrate and explain arcade games or products to guests
- Handle guest complaints professionally and escalate when necessary
- Clean games, tables, counters, and shelves to ensure a tidy environment
- Conduct inventory and assist with stocking items
- Troubleshoot and clear token or ticket jams
- Support minor game maintenance and assist with moving games or equipment
- Take out trash and assist with general cleanliness and organization
- Perform any other duties as assigned by the General Manager
Requirements
- High school diploma or equivalent required
- Friendly, professional demeanor with strong communication skills
- Ability to work flexible shifts, including nights, weekends, and holidays
- Basic math and cash-handling skills
- Able to lift up to 30 pounds and stand for extended periods
