About the position
As an Assistant Store Manager (ASM) of Logistics, you’ll take a leading role in bringing Wayfair’s retail vision to life within a high-performing, customer-centric environment. Reporting to the Department Manager, you will oversee critical store functions and assist across team verticals including operations, visual merchandising, and team development. Your focus is to ensure an exceptional customer experience, drive a high-performance team, and deliver on overall business targets. This position balances strategic leadership (about 60%) with hands-on execution and tactical work (about 40%), requiring creativity, business acumen, and strong leadership. You’ll leverage data-driven insights to implement merchandising strategies, optimize store operations, and inspire your team to exceed expectations in every area, from sales to service. Your contributions will directly impact the store’s success by fostering a collaborative, customer-focused culture that reflects Wayfair’s values. The ideal candidate thrives in leading large teams in a fast-paced environment, is skilled at balancing priorities, and has a proven track record of coaching, mentoring, and developing talent to achieve results. Join Wayfair to help lead, innovate, and shape the in-store experience as we redefine retail excellence.
Responsibilities
- Manage competing priorities with poise and efficiency, ensuring smooth store operations and team productivity.
- Oversee store functions such as sales performance, asset protection, safety compliance, and customer engagement.
- Serve as a keyholder to open or close the store as needed.
- Inspire, motivate, and lead teams using proven sales tactics to exceed performance goals.
- Provide actionable feedback and in-the-moment coaching to all teams, ensuring adherence to Wayfair People Principles.
- Deliver authentic, knowledgeable, and friendly service by collaborating with all teams and leveraging product expertise.
- Effectively organize in-store teams to execute priorities with strong planning and communication skills.
- Interpret sales trends and data to solve problems and drive business growth.
- Share ideas to improve operations while adapting to evolving product selections, promotions, and priorities.
- Oversee inventory tracking and pricing audits to maintain operational efficiency and compliance.
- Quickly learn and use software and digital tools, including mobile apps and communication platforms.
Requirements
- 1+ year leading teams of 10-30+ people.
- 2+ years motivating high-performing teams, preferably in visual merchandising and brand presentation.
- 3+ years of retail experience, ideally in home goods, furnishings, or interior design.
- Experience managing shipments, quality checks, inventory organization, and returns/exceptions handling.
- Comfortable coordinating furniture assembly and overseeing reverse logistics.
- Experience verifying pricing accuracy and conducting regular audits.
- Willingness to work nights, weekends, and holidays as needed.
Benefits
- Earn competitive compensation with regular opportunities for performance-based increases and bonus potential.
- Access professional development and advancement opportunities to help you grow with us.
- Medical, dental, and vision insurance coverage starts on your first day.
- Start accruing paid time off immediately—because work-life balance matters.
- We’ll match up to 4% to help you plan for your future.
- Eligible after 6 months of employment—learn, grow, and get support along the way.
- Save big on the pieces you love—plus get 10% off at our in-store restaurant.
- Choose from paid and unpaid leave plans to support your growing family.
