About the position
Link-Belt Cranes is a global leader in the design, manufacture and sales of mobile cranes. Founded over 150 years ago, with corporate headquarters in Lexington, Kentucky, join an organization that understands its greatest resource is people and they are what makes the difference. Currently we have an Associate Product Technician role open. This position coordinates parts and service support for Link-Belt products.
Responsibilities
- Answer and facilitate responses on all DSR and distributor technical inquiries
- Resolve issues while ensuring all Quality, Cost, and Delivery principles are applied to each resolution
- Communicate with product specialist, engineering, manufacturing, purchasing and parts department to assure problems are followed through to satisfactory conclusion, while minimizing excess manpower involvement
- Review and resolve failure code reports
- Assist in warranty research on specific products
- Assist in the development of training and technical materials required, helping train distributors and resolving field issues
- Assist in service training as required
- Travel to field to assist in machine deliveries and troubleshooting as necessary to support field service
- Provide assistance/support Product Specialist as required gathering pertinent data
- Coordinate and participate in special projects as assigned by manager
Requirements
- High School Diploma or GED
- Minimum of three (3) years related to assembly or mechanical experience involving cranes/heavy equipment in an industrial manufacturing operation
- Certificate and or diploma from trade/vocational school preferred
