About the position
The Bakery Department Manager exemplifies and ensures strong customer service in all aspects of the job. This role directs and controls the operation of the Bakery Department to achieve sales and profit objectives. The manager is responsible for planning, organizing, and directing day-to-day operations while exercising independent judgment and discretion. They conduct daily inspections of all department sections and initiate corrective measures to ensure compliance with product quality, code date standards, sanitation, safety, and security requirements.
Responsibilities
- Champions corporate and division customer service programs to meet or exceed division customer service goals.
- Plans, organizes and directs day-to-day operations of the Bakery Department.
- Conducts daily inspections of all Meat department sections and initiates corrective measures.
- Oversees and assists with all bakery department duties such as proofing, baking, decorating, slicing, and packaging fresh bakery products.
- Implements effective promotional and seasonal displays.
- Prevents shrink and controls expenses.
- Accurately completes, maintains, and monitors daily log sheets, purchase reports, and sales and labor reports.
- Orders, checks, receives, and controls inventory to ensure adequate product quantity, quality, and freshness.
- Stocks and rotates product, maintains and organizes bakery department cooler and freezer.
- Conducts periodic inventories and processes administrative paperwork.
- Ensures that bakery product quality, baking, and decorating standards are met.
- Ensures proper merchandising of product by understanding and implementing schematics.
- Complies with retail labeling laws, federal and state regulations, and Company policies.
- Follows Company policy in handling quick sale items.
- Complies with all federal, state, and local health and food safety standards.
- Assists customers by taking and filling special orders.
- Engages in suggestive selling and makes product suggestions.
- Ensures cleanliness and sanitation of sales floor and work area.
- Handles customer relations and resolves complaints.
- Attends required training and sales meetings.
- Implements emergency procedures in the event of equipment and computer software malfunctions.
- Supervises, motivates, directs, trains, and participates in the hiring of department personnel.
- Communicates sales goals, department performance, and sales opportunities to associates.
- Resolves associate complaints and reports actions taken to Store Director.
- Answers and responds to incoming calls appropriately.
Requirements
- Requires working knowledge of all job duties including Cake Decorator, Baker, and Sales Associate.
- Requires strong communication skills, good leadership and interpersonal skills.
- Must have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures.
- Operates computer software and electronic ordering devices.
- Requires a good understanding of overall Company practices and Bakery Department policies.
- Must frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 40 pounds.
- Must stand for long periods of time, walk, bend, stoop, twist and turn frequently.
- Requires knowledge of basic math and weights and measures.
- Requires strong communication skills and the ability to manage people.
- Requires basic knowledge of employment laws and workplace practices.
- Must have extensive working knowledge of profit and loss statements.
Nice-to-haves
- Experience in a bakery or food service environment.
- Knowledge of inventory management systems.
- Previous supervisory experience.
Benefits
- Health insurance
- 401k
- Paid time off
- Employee discounts
