About the position
The position involves answering all incoming phone calls according to a script and scheduling sales appointments. Responsibilities include making outbound calls, logging customer comments, scheduling follow-up contacts if no appointment is made, and contacting customers using scripts to schedule appointments for sales and service. The role also requires confirming scheduled appointments, posting them on the appointment board in the BDC, rescheduling no-show customer appointments, and following up with the sales or service department to determine if appointments were kept and their outcomes. Additionally, the position involves updating customer changes in the database, generating emails for follow-up reminders, responding to customer website requests, and assisting with other duties as assigned. The ability to meet or exceed monthly goals is essential.
Responsibilities
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Make outbound calls.
- Log all customer comments.
- Schedule follow-up contact if no appointment is made.
- Contact customers using scripts to schedule appointments for sales and service.
- Confirm scheduled appointments.
- Post scheduled appointments on appointment board in BDC.
- Reschedule no-show customer appointments.
- Follow up with sales or service department to determine if appointment was kept and the outcome.
- Schedule future contact as needed.
- Update customer changes in database.
- Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact customers based on current marketing initiatives.
- Respond to customer website requests.
- Contact internet customers via email and phone to schedule an appointment.
- Follow up on internet customer emails according to a pre-determined timeline.
- Notify necessary departments when an appointment is scheduled.
- Assist with other duties, as assigned.
- Ability to meet or exceed monthly goals.
Requirements
- High School Diploma or equivalent.
- Previous experience with phones or telemarketing experience in automotive, business development, or customer service is highly preferable.
- Previous experience with the process of scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written, and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment.
- Preferable knowledge of working with Microsoft Word, computer literate/knowledge, and data entry skills.
Benefits
- Health Medical, Dental & Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- PTO & Holiday Pay
- Advancement opportunities for high performers
