Benefits Program Supervisor I

About the position

Join our team as a Benefits Program Supervisor I with Chesapeake Social Services! Make a meaningful impact in your community by assisting individuals and families in accessing essential benefits and resources. The position is responsible for staff supervision and support, training, policy and procedure compliance, thorough familiarity with program(s) of responsibility, case management, customer service, fraud cases, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

Responsibilities

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
• Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
• Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
• Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
• Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
• Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
• Serves as liaison between clients, workers, administration, and other government and private agencies.
• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.

Requirements

• Requires any combination of education and experience equivalent to a bachelor's degree in accounting, sociology, psychology, or a closely related field.
• Minimum of four years of related, full-time equivalent experience.
• Requires certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

Nice-to-haves

• Extensive knowledge of the Families and Children Medicaid, Aged Blind and Disabled Medicaid (ABD) and SNAP programs.
• Five to seven years of leadership experience specifically in Social Services - Benefit Programs.
• Experience with VaCMS and direct customer service experience.
• Experience using the Rushmore Monitoring system, experience monitoring SNAP Apptrack, and experience with the TANF program.