Benefits Program Worker II - Intake

About the position

Are you experienced in determining eligibility for TANF, SNAP, and Medicaid? Do you have a deep understanding of policies and procedures-and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake's Department of Human Services! We're looking for a skilled and motivated Benefits Program Worker II - Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.

Responsibilities

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

Requirements

• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision-making skills
• A commitment to public service and a passion for helping others
• Requires a high school diploma or GED/HSE and completion of government assistance programs
• Minimum of four years of experience in eligibility determination for social services programs
• Must be able to provide a certificate of completion for Phase I and Phase II

Nice-to-haves

• Preferred certification in Phase Policy Training for TANF, Medicaid, and Food Stamps
• Experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
• Experience with SPIDeR, VaCMS, DMIS, and MMIS in determining Eligibility in the Intake unit

Benefits

• Competitive pay
• Opportunities for professional development and career growth
• Supportive, fast-paced work environment
• Mission-driven workplace