Care Management Product - Client Management

About the position

The Senior Manager of Client Management - Care Management Product will have the opportunity to lead our client acquisition and retention strategy for our Medicare specific products. The Senior Manager will work within the existing product team and be focused on the successful management of our growing Medicare product business. You will be focused on identifying sales opportunities to grow our business, while also managing existing relationships with enrolled clients who have purchased our solutions with the expectation of improving their Medicare Star ratings.

Responsibilities

• Drive product growth through identifying potential clients for Medicare Stars solutions and help build compelling offers to win new business
• Manage client relationships to ensure satisfaction with our existing solutions
• Identify areas for continuous improvement within our suite of solutions; partner with the product team to share potential opportunities for innovations, pilots, and client insights
• Collaborate cross-functionally to understand enterprise capabilities which are best able to drive improvements

Requirements

• Eight (8) or more years of work experience
• Five (5) or more years of experience in an account management or client facing role including tracking and monitoring of outcomes
• Three (3) or more years of experience with Medicare Stars; possession of industry knowledge including performance trends impacting Star ratings

Nice-to-haves

• Quality ratings experience with Medicare plans
• Ability to manage multiple client relationships simultaneously; adjusting priorities as needed and meeting client needs
• Must have the ability to take complex issues and explain them in plain language to existing and prospective clients
• Ability to synthesize client feedback into actionable takeaways for partner teams
• Demonstrated team player, able to develop cross functional relationships and communicate effectively with all levels of the organization

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility