Case Manager - Housing Navigation Program

About the position

The Case Manager for the Housing Navigation Program is responsible for overseeing and intervening in the Housing Navigation Program, quality assurance, data analysis, and reporting for the Housing Navigation Services Program. The position oversees the implementation of activities and program initiatives tailored to organizational objectives and built around the Social Determinants of Health, with a primary focus on housing.

Responsibilities

• Develop relationships with community partners and service providers within PROSPERA’s service delivery areas and standardize partnership groups across regions.
• Develop relationships with PROSPERA Service Management, Property Management, and Development staff to encourage support and collaboration with internal applicants and residents.
• Oversee implementation and adherence to Housing Navigation initiatives, policies, and projects to ensure ongoing compliance with contractual obligations and organizational objectives.
• Manage case conferencing, reporting, records, and communication for clients referred by Managed Care Organization (MCO) partner(s) in accordance with each MCO's unique project scope.
• Attend various recurring meetings with internal and external stakeholders, including Resident Services Leadership, MCO Partners, PROSPERA Leadership, and Continuum of Care Organizations.
• Analyze housing navigation-specific data to measure outcomes and the impact of services.
• Set deadlines, assign responsibilities, and monitor the progress of initiatives and projects.
• Ensure efficiency, effectiveness, and quality of services via ongoing training, instruction, counseling, and leadership.
• Encourage teamwork and lead by example in creating a harmonious environment.
• Ensure all administrative processes are handled on a timely basis.
• Provide social work case management and navigation services, both in-person and virtually, to assist clients and their families during relocation efforts and/or to obtain stable housing.
• Assist clients with barriers through both in-person and virtual efforts such as intensive case management, crisis mitigation, documentation recovery, application/deposit fees, landlord mitigation, landlord disputes, rent payment/eviction prevention options, utility support, etc.
• Maintain community housing lists and helpful tips that may assist clients with housing needs.
• Keep abreast of city, county, state, and federal funding advocacy activity.

Requirements

• Bachelor’s Degree in Social Work required.
• 5 years of experience in providing social services.
• Experience developing service programs.
• Valid Class “C” Texas Driver’s License required.

Nice-to-haves

• Bilingual (English/Spanish) preferred, but not essential.