Casino Cashier Representative - Mandalay Bay

About the position

As a Casino Cashier Representative you'll be responsible for processing accurate monetary transactions for guests and internal departments while delivering exceptional guest service. You'll play a key role in promoting the MGM Rewards program and ensuring every interaction is handled with efficiency and professionalism. In this role, you'll uphold all regulatory requirements and company policies, contributing to a seamless and trustworthy gaming experience.

Responsibilities

• Assists guests with transactions in line with Casino credit policies, and within specified guidelines, including marker payments, deposits, withdrawals, and chip bank duties such as Fills and Credits to the Pit and Cage
• Ensures the security of company assets throughout the shift, including cash, chips, and tokens
• Promote, educate and drive guest enrollment into MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program
• Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and procedures
• Escalates guest complaints to the Casino Cage Shift Supervisor and responds effectively to guest inquiries related to the property and the local area
• Understands Company AML/Suspicious activity policy and notifies Supervisor of all unusual events, circumstances, missing items, or alleged theft as well as principles of responsible gaming and ensure consistent promotion of GameSense to all guests
• Balances all appropriate banks within the Cage with supervision at the end of the shift in accordance with departmental variance policy and completes all reports or forms accurately in compliance with Title 31

Requirements

• Must be 21 years of age or older
• High School Diploma, GED or equivalent
• 1+ years of prior relevant experience
• Prior experience as a Bank Teller or Cage cashier experience

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community