Casino VIP Services Manager - Casino Marketing - The Cosmopolitan

About the position

As a Casino VIP Services Manager, you play a key role in ensuring the efficient daily operations of Casino Marketing, exemplifying our commitment to exceptional service. By leveraging your strong leadership capabilities, you will lead and inspire a team of Casino VIP Services Supervisors and Coordinators, fostering a collaborative environment dedicated to creating personalized experiences for our valued guests. Through cross-departmental collaboration and deep knowledge of our offerings, you will drive initiatives, motivate your team, and deliver the seamless, world-class hospitality that sets us apart.

Responsibilities

• Oversee daily operations, providing leadership and direction to Supervisors and Coordinators to enhance the guest experience, drive guest-centric service, and ensure alignment with operational procedures and performance standards
• Identify and proactively resolve Casino VIP Services operational areas of opportunity, inefficiencies or concerns
• Evaluate performance through observation and guest feedback, providing feedback, coaching and mentorship for Supervisors and Coordinators as needed
• Oversee talent development of staff and leadership members, including hiring, training, performance evaluations, coaching and disciplinary action
• Research data and trends, and recommend courses of actions to reduce cost and maximize operational revenue

Requirements

• Must be 21 years of age or older
• Has a bachelor's degree or equivalent experience
• 2+ years of prior relevant experience in Hospitality, Casino Marketing or a related field

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community