Catering Sales Manager

About the position

The position is responsible for generating new business leads and converting existing business into contracted catered events. The role emphasizes team member engagement as a foundation for a great culture and superior guest service, requiring proactive interaction with team members and guests.

Responsibilities

• Strong focus on selling meeting and program space to local businesses and organizations.
• Seeks out new catering business to achieve revenue goals by actively networking within the local community and demonstrating strong client relations skills.
• Facilitates catering sales from incoming inquiries as well as internal referrals.
• Maintains relationships with past clients to facilitate future bookings.
• Must have the ability to forecast future business on an annual basis and craft sales goals to meet forecasts.
• Responsible for bookings, confirmations, billings, generating proposals and contracts.
• Coordination with other departments to ensure successful planning and execution for all events.
• Creating banquet event orders and reviewing with clients to ensure all needs are met.
• Ability to make recommendations and implement changes as needed.
• Proficient in the use of related software, including Delphi, Salesforce, Reserve, and other catering software.
• Coordination of events with the Banquet Manager to ensure easy transition from sales to operations.
• Ensures pricing is accurate and complete for all catering events, with the ability to upsell catering menus and items before and during programs.
• Must assist banquet leadership team with execution of events.
• Operates with the venue's best interest in mind.
• Reviews and approves all banquet checks.
• Ability to extend complimentary services in accordance with the approved comp matrix.
• Assisting the community relations team with bookings and expected to attend events and networking off property to grow contacts and source business.
• Organize travel kits to best promote our property and assets; partner with marketing team to develop key sales messages and material, and align Events Center with broader property activity.
• Perform all other duties as assigned.

Requirements

• Must be 18 years of age or older.
• A bachelor's degree is preferred.
• 2 years of catering sales or related experience.
• Excellent communication skills both written and verbal.
• The ability to analyze, resolve problems and exercise good judgment in decision-making.
• Ability to work successfully without direct supervision.
• A dynamic, enthusiastic and creative personality who thrives under pressure.
• The ability to perform multiple functions and troubleshoot when needed.
• Proficiency in database, spreadsheet, word processing and presentation software.
• Flexible availability that includes weekends and holidays.
• The ability to obtain and retain all required licenses.