About the position
Operate a straight truck or pup truck to deliver products in a safe and timely manner to customers according to the delivery route schedule as determined by the supervisor. Demonstrate high standards of customer service. Communicate frequently with peers, supervisors, and others.
Responsibilities
- Operate a commercial motor vehicle in compliance with DOT and DFA rules, regulations and policies adhering to all safety practices
- Deliver pre-ordered or unscheduled (special orders) products to customers (schools, grocery stores, nursing homes, etc.) according to route schedule and customer delivery expectations (e.g., put deliveries inside coolers and walk-ins) in a safe and timely manner
- Follow designated routes and schedules unless otherwise directed by supervisory personnel. Report delivery delays to management due to road conditions, accidents or breakdowns
- Based on route design, load and unload product as required at designated stops (manually with hook, 2-wheel cart and/or pallet jack); may include stocking, rotating, and/or ordering of product (varies from route to route)
- Collect empty cases
- Provide merchandising support based on customer requirements and promote the addition and sales of new products if appropriate
- Communicate effectively and maintain good relations with customers, resolve customer complaints, and report any problems to the driver supervisor or manager
- Ensure and/or perform proper maintenance on assigned vehicles and equipment used (tires, fuel, oil check, etc.) and maintain a clean vehicle
- Ensure load is properly secured prior to travel and at each stop and make adjustments when needed
- Complete all daily paperwork fully and correctly each day. Complete DOT and customer paperwork including delivery tickets, pre and post trip inspections, driver logs, trip records, and vehicle service reports
- Submit all customer paperwork and deposits daily, including invoices, load orders, and handheld reports
- Ensure sufficient route inventory levels to meet customer demands while adhering to account inventory control and company distribution procedures; document condition of freight before departure
- Attend all driver workshops and training sessions
- Use company supported applications or systems properly
- Represent DFA positively and professionally at all times during interactions with customers or other individuals
Requirements
- High School Diploma or equivalent
- Up to 2 years of experience driving a straight truck or pup truck, within the last 5 years preferred
- Must meet minimum age requirements
- Must meet DFA requirements for Motor Vehicle Records
- Must meet all DOT requirements
- Certification and/or License – valid CDL Class B/Class B with Air Brake endorsement
Nice-to-haves
- Knowledge of DOT procedures, rules, and requirements
- Skill with math for calculating load size and recording accurate volume/weight measurements
- Customer service skills
- Able to communicate effectively, both verbally and in writing
- Able to contribute to the positive performance behaviors through personal example
- Able to be proactive in seeking solutions and taking appropriate steps to solve problems
- Able to work in collaboration effectively and foster good teamwork
- Able to be punctual, follow directions, and meet deadlines
- Able to interpret and apply company policies
- Able to adapt and manage to change effectively
- Able to perform task and duties with minimal supervision
- Able to take initiative in performing job
- Good organization and record keeping skills
- Must be able to read, write and speak English
