About the position
Join the Legacy of Excellence at M.S. Rau. For 113 years, M.S. Rau has been a global leader in fine art, exquisite antiques, and rare jewelry. Recognized internationally for our exceptional inventory and commitment to quality, M.S. Rau offers clients more than just remarkable objects – we offer them the rarest experiences and stories that transcend generations. Our gallery in the heart of New Orleans is a world-renowned destination, where beauty, history, and impeccable service converge. With a team of passionate professionals and a client base that spans the globe, we operate at the highest level of the luxury marketplace. Every piece we offer tells a story – and so does every team member who helps bring those stories to life. At M.S. Rau, we believe our people are our power. They are artisans of trust, architects of relationships, and stewards of excellence. We are committed to fostering a workplace that honors: relentless pursuit of excellence, integrity in everything we do, accountability to self, team, and client, continuous learning and innovation, and respect for history, with an eye on the future. We believe luxury is not just in what we sell – it’s in how we serve.
Responsibilities
- Welcoming all guests with courtesy, warmth, and professionalism
- Engaging visitors with thoughtful, qualifying questions and guiding them to the appropriate sales consultant
- Answering and directing phone calls with clarity and efficiency
- Providing accurate information about the gallery and our offerings
- Distributing guest handouts and maintaining a clean, well-presented front desk area
- Researching customer and product details using our specialized Salesforce database
- Supporting the sales team with administrative tasks such as printing, mailing, and database maintenance
Requirements
- High school diploma or equivalent required
- Previous experience in customer service, hospitality, or front desk roles preferred
- A natural communicator with strong verbal skills and a welcoming personality
- Intermediate to advanced computer skills, including experience with Microsoft Office and databases
- A collaborative mindset and ability to promote teamwork across departments
- Discretion, tact, and the ability to handle client situations with professionalism
- Commitment to confidentiality, accountability, and exceptional service
Nice-to-haves
- Thrive in client-facing environments where first impressions matter
- Are energized by meaningful guest interactions and supporting a dynamic team
- Value excellence in service and presentation
- Enjoy being part of a company that blends art, history, and luxury into unforgettable experiences
Benefits
- Paid Time Off and Holidays
- Medical, Dental and Vision
- Life Insurance
- Short- and Long-Term Disability
- Critical Illness, Cancer, Accident and Hospital Indemnity Insurance
- Flexible and Commuter Spending Accounts
- Lifestyle Spending Account
- Employee Assistance Program
- Wellness Program
- 401k with match
- On-site gym
