About the position
Provide direct customer service and support by selling merchandise on the sales floor, assisting in customer carry-outs, stocking and restocking of merchandise. This position specializes in the areas of clothing, footwear and accessories.
Responsibilities
- Sell merchandise and advise customers on merchandise price and features.
- Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
- Advise and assist customers in ordering specialized merchandise as needed.
- Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
- Answer telephones and handle routine customer telephone inquiries.
- Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
- Prepare and participate with inventory cycle activities.
- Move material using appropriate material handling tools and equipment including but not limited to: by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
- Other duties as assigned by management, related to customer service, merchandising and handling of products.
Requirements
- Must have knowledge of retail floor sales techniques.
- Ability to understand and follow specific instructions and procedures.
- Ability to sort, check, count, and verify numbers.
- Ability to resolve difficult or stressful customer service issues.
- Demonstrated teamwork.
- Exposure to visual merchandising and product placement techniques is desired.
