About the position
In addition to the responsibilities listed below, this position is responsible for working across Marketing and Communications teams and/or clients to create social media campaigns, operating a social media publishing platform, budgeting, deploying, and measuring social campaigns, and collaborating across teams to monitor and manage issues that arise via social media platforms.
Responsibilities
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers.
- Builds relationships with cross-functional stakeholders; influences others through technical explanations and examples.
- Adapts to competing demands and new responsibilities; listens and responds to, seeks, and addresses performance feedback.
- Provides feedback to others; creates and executes plans to capitalize on strengths and develop weaknesses.
- Supports team collaboration; adapts to and learns from change, difficulties, and feedback.
- Completes work assignments and supports business-specific projects by applying expertise in subject area.
- Supports the development of work plans to meet business priorities and deadlines; ensures team follows all procedures and policies.
- Coordinates resources to accomplish priorities and deadlines; collaborates cross-functionally to make effective business decisions.
- Solves complex problems; escalates high priority issues or risks as appropriate; recognizes and capitalizes on improvement opportunities.
- Ensures successful implementation of communication efforts by consulting with stakeholders on change management and implementation strategies.
- Assesses effectiveness of communications and makes modifications as necessary; monitors key performance indicators and ongoing effectiveness of communications.
- Ensures communication plans are implemented on time, on budget, and within agreed upon specifications.
- Develops communications by writing, editing, and producing complex content for KP communications programs and projects.
- Proofreads and coordinates production of communications materials; ensures final placement and distribution of materials.
- Updates content on client-specific and internal/external channels; ensures content is consistent with the Kaiser Permanente brand and editorial guidelines.
- Manages projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths.
- Consults in the development, analysis, and management of project plans; coordinates project schedules and resource forecasts.
- Conducts communication activities by providing support to internal and/or external stakeholders; managing and maintaining vendor relationships.
- Defines and communicates the KP brand to ensure positive reputation and recognition; ensures communications align with KP standards.
- Ensures communication activities and performance metrics are documented and tracked.
- Develops strategic communication plans by consulting with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements.
- Gathers and analyzes data and information; obtains input and resources to fulfill communication plan objectives.
- Ensures plans are aligned with the organizational strategy; coordinates project schedules; provides input into budget.
- Identifies and leverages appropriate audiences and channels; provides strategic support on a variety of organizational initiatives.
Requirements
- Minimum two (2) years professional experience in the development of social media content and community management.
- Minimum one (1) year experience in a leadership role with or without direct reports.
- Bachelor's degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field.
- Minimum five (5) years experience in communications, writing, marketing, or a directly related field.
- Additional equivalent work experience in a directly related field may be substituted for the degree requirement.
