CONTACT CENTER AGENT I

About the position

Community West Credit Union is looking for a people person as a Contact Center Agent I to add to our Kentwood branch team, for onsite and remote work (if desired) at the completion of training. If you enjoy working in a fast-paced environment, helping people solve problems and improve their finances, where every day presents new challenges and opportunities to grow and learn, we want to talk to you! The starting pay for this position is $18 per hour, paid bi-weekly.

Responsibilities

• Answer member questions by phone, chat, and email regarding accounts, payments, products, and services, in a prompt and courteous manner.
• Handle a wide variety of member service requests using GOLD/CBX, a CU Answers system, and an internal CWCU wiki.

Requirements

• High School diploma.
• Good problem solving and basic math skills.
• Comfort in the efficient use of a computer, including Outlook, Word, and Excel.
• Excellent listening skills, and ability to remain calm in a high-pressure, high-volume contact center.
• Verbal and written communication skills that project a positive and professional image.

Benefits

• Good pay
• GREAT benefits
• 401k at 90 days
• Generous time off in 1st Year
• Vacations
• Holidays
• Sick Time
• Casual dress code