Crew Leader

About the position

As an AMC Crew Leader, you'll guide your team through daily operations, model our values in action, and support a guest-first culture that reflects our Mission. It's your chance to grow, lead with purpose, and foster belonging on every shift.

Responsibilities

• Guide and support the crew by assigning roles, breaks, reinforcing wardrobe standards, promoting AMC Stubs memberships and products, and ensuring safety, cleanliness, and operational protocols are followed.
• Provide excellent service by assisting guests with questions, concerns, refunds, and pass distribution as needed, while ensuring a friendly, quick, and clean experience.
• Complete follow-up on opening, closing, and clean up assignments.
• Monitor line checks, hot food and back-bar assembly, and ensure all areas are stocked and clean for a seamless guest experience.
• Follow instructions on safe use of all chemicals/cleaning materials.
• Assist with cash management, including distributing banks, processing change requests, supporting timely cash drops, and restocking kiosks.
• Assist with inventory processes, including organizing the stock room, distributing to displays, and securing inventory during closing.
• Provide support with ticketing, marketing updates, maintenance needs, and crew functions, as well as projection operations (for eligible team members who meet the minimum age requirement).
• Help create an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Maintain a professional and positive demeanor-our team values fun, respect, and creating a welcoming atmosphere where everyone feels comfortable.
• Uphold AMC's standards by adhering to all Company Policies and Procedures.

Requirements

• Must be at least 16 years of age.
• No experience is necessary-we'll teach you everything you need to know!
• The role requires evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Willing to complete required training and certifications, provided by AMC.
• Friendly, outgoing personality-if you love people, this is the job for you!
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic experience for every guest.
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.

Benefits

• FREE movies at any AMC nationwide-yes, even the blockbuster hits!
• Daily free popcorn and discounts on food and drinks (excludes alcohol)
• Flexible schedules that fit your life
• Opportunities to learn new skills and grow your career
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments