About the position
The Crisis Program Manager provides supervision, management, and leadership to a team of diverse professionals and paraprofessionals, coordinating the process of reunification and reaching young people and their families to build stronger lives. This role includes general oversight and management of the Crisis Program, ensuring effective operations and compliance with standards.
Responsibilities
- Oversee the day-to-day operations of the Crisis Program.
- Supervise and evaluate Crisis Intervention Specialists with the support of the Shelter Operation Lead staff.
- Supervise and evaluate the Shelter Operation Leads and Program Operations Administrator.
- Complete the screening and hiring of new staff with the support of Human Resources.
- Complete the initial and ongoing training of all reports to ensure staff receive all required training.
- Manage program personnel and resources within established budget parameters and guidelines.
- Provide active supervision regularly with all direct reports, including real-time on-the-floor support for staff during daily operations.
- Complete performance improvement plans, performance evaluations, and disciplinary actions with the support of the Director of Residential Programs and the HR Manager.
- Monitor and assess changes in resource needs, ensuring sufficient staffing for successful program implementation.
- Ensure accountability to program standards and stated program outcomes through continual QA, evaluation, and monitoring of processes.
- Review case files, including progress notes, to ensure compliance with all applicable standards.
- Ensure compliance with all program activities necessary to generate adequate program revenues.
- Ensure program and staff compliance with internal standards of operation.
- Provide input and assistance as needed to team members on interventions with youth.
- Conduct regular staff meetings to ensure program goals and outcomes are achieved.
- Participate in agency on-call rotations.
- Chair an agency committee.
- Complete other duties as assigned.
Requirements
- Bachelor’s degree in social work or related field or equivalent; or minimum four years related experience and/or training; or equivalent combination of education and experience.
- LSW preferred.
- 2 years prior management experience preferred.
- Holds and maintains valid driver’s license with good driving record.
- Strong verbal and written communication skills.
- Ability to problem solve, resolve conflicts, and negotiate.
- Able to utilize an electronic client record.
