Customer Relations and Marketing Assistant

About the position

We are looking for a membership sales associate to join our team at F45 DePaul located in Chicago, IL. If you are a positive, outgoing, confident team player this might be the perfect role for you. We are looking for someone with prior sales experience that can grow our membership base, feels comfortable making phone calls, is a fitness lover, has strong customer service skills and is an overall self-driven salesperson. This will be a part-time role up to 20 hours with potential for future growth based on individual performance. Motivated college students, preferably with prior customer service or sales experience, are also welcome to apply. Looking for local Chicago applicants only for in-studio time as well as helping with member events.

Responsibilities

• Follow-up with leads to share F45 experience, share members options and benefits
• Meet and exceed all key performance sales indicators for our studios, including membership sales/renewals, maximizing workout traffic and maintaining premium customer service levels
• Build strong relationships with F45 members
• Work collaboratively with the studio owners and managers
• Meet daily, weekly and monthly sales targets
• Phone calls and SMS outreach to all leads and, if needed, current members
• Member retention outreach
• Day to day member relations (if needed)
• Assistance with in-studio membership sales
• Email campaign management using branded templates
• Office hours and work from home (mix of office hours and remote)
• Must be able to attend meetings and events to help grow and maintain customer relationships
• Assist studio manager and customer relations manager with social media such as Instagram and Facebook
• Assist studio manager customer relations manager with project management, program creation and implementation, and administrative tasks
• Manage communication with F45 Headquarters

Requirements

• 1+ year previous sales experience, preferred
• Excellent customer service skills
• Motivated and passionate about health and fitness
• Positive and detail-oriented person that can talk to anyone
• Comfortable learning new software, such as MindBody and Loyalsnap (previous experience in these is a plus)
• Local Chicago resident only, as the work requires in-studio presence at the F45 DePaul location in Lincoln Park (blocks from the DePaul University campus)

Nice-to-haves

• Prior customer service or sales experience
• Experience with MindBody and Loyalsnap

Benefits

• Flexible schedule
• A combination of remote and in-studio work
• Hourly part-time role with minimum of 15 and up to 20 hours a week with added bonus meeting weekly goals of membership signups