About the position
The Boeing Company is currently seeking a Customer Relationship Management (CRM) Product Family Platform Specialist (Mid-Level or Lead) to join the team in Seattle, WA; Arlington, VA; or Renton, WA. As a Product Family Platform Specialist, you will be a pivotal contributor to the Salesforce CRM platform strategy and its execution. Collaborating closely with senior leadership, the product manager, pod lead, and cross-functional teams, you will drive the refinement and delivery of the product roadmap. While this role focuses on disciplined execution and strong collaboration rather than sole ownership of the enterprise-wide strategy, your proactive initiative will be instrumental. You will ensure that platform enhancements deliver measurable business value, maintain platform stability, and effectively manage technical debt across Sales and Marketing functions within Boeing Commercial Airplanes (BCA), Boeing Defense, Space and Security (BDS), and Boeing Global Services (BGS).
Responsibilities
- Utilize the Salesforce CRM product vision, strategy, and roadmap, balancing innovative feature development with ongoing technical debt reduction to ensure platform quality, scalability, and compliance with industry and internal standards.
- Oversee the Salesforce CRM technical debt strategy, defining a remediation roadmap aligned with Salesforce and Boeing development standards.
- Lead continuous improvement initiatives for business processes and tools, driving optimal system performance and code quality.
- Collaborate with technical teams to balance feature delivery with platform health.
- Engage with stakeholders across functions to elicit needs, understand workflows, and prioritize product features.
- Manage the product backlog, write user stories, facilitate sprint planning, and stand-up meetings.
- Work closely with Salesforce administrators and development teams to architect and deploy scalable solutions.
- Prioritize product features based on user needs and business goals; drive the execution of the product roadmap and ensure the timely delivery of solutions.
- Coordinate User Acceptance Testing (UAT), validate changes, and oversee releases to production.
- Analyze system usage and performance metrics, gather user feedback, and iteratively refine the Salesforce platform to improve efficiency and user satisfaction.
- Identify opportunities for automation and process optimization to drive efficiency and effectiveness.
- Partner with teams across geographic locations—including Boeing Commercial Airplanes, Defense & Security, and Global Services—to align CRM initiatives with enterprise-wide objectives.
- Develop and implement strategies to maximize user adoption, including delivering training, creating documentation, promoting best practices, and acting as a subject matter expert on CRM features and capabilities.
- Contribute to broader digital and CRM transformation projects by integrating Salesforce with other systems to deliver cohesive customer experiences and innovative solutions.
Requirements
- Current Salesforce Administrator certification or ability to obtain it within 3–6 months of hire.
- 3+ years of experience with technical product or program management, including ownership of a technology roadmap and defining product strategy.
- Experience with Salesforce Sales Cloud and Marketing Cloud.
- Experience working with Agile teams or as a Product Owner/Product Manager within Agile environments.
- Experience with cloud technologies and data integration.
- Experience with Azure DevOps (ADO).
Nice-to-haves
- 5 or more years' related work experience or an equivalent combination of education and experience.
- Bachelor's degree or higher.
- Current SAFe (PO/PM) Certification.
- Experience with integration frameworks and marketing automation tools.
- Experience within the aerospace, defense, or government sectors/domains.
- Experience mentoring junior team members.
- Experience in changing management or user engagement strategies.
Benefits
- Competitive base pay and variable compensation opportunities.
- Health insurance.
- Flexible spending accounts.
- Health savings accounts.
- Retirement savings plans.
- Life and disability insurance programs.
- Programs that provide for both paid and unpaid time away from work.
