Customer Service Representative II

About the position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.

Responsibilities

• Answer calls in a timely manner, as they are automatically received through blended call queues.
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
• Maintain up to date support knowledge through offered training.
• Accurately document requests, status changes, complaints, and grievances.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• High School diploma or GED.
• 1 year of Customer Service/Call Center Experience.
• Ability to pass a background check, fingerprinting, and credit check.
• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to sit for long periods of time.

Nice-to-haves

• Proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Benefits

• Paid Training with Equipment provided.
• Full Benefit Options including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
• Career Growth Opportunities.
• PerkSpot- Employee discount program.