Customer Service Representatives *Temp To Perm*

About the position

Build your future with Cranney! At Cranney Home Services, we pride ourselves on fostering an environment that prioritizes your professional development and personal well-being. With a stellar 4.7/5 employee rating and over 3,000 glowing reviews from our customers, we’re all about quality and satisfaction! We are currently looking for motivated Customer Service Reps to join a dynamic team! Must be a resident of Mass. This is a temporary position with the possibility to become permanent.

Responsibilities

• Greets incoming callers and processes appointments for the business.
• Exhibits consistently professional and congenial customer service practices.
• Answers all calls with urgency in a professional manner.
• Handles calls and meets customer needs consistently.
• Meets call center goals for opportunity expectations in respect to setting appointments.
• Uses existing tools, scripts, and systems consistently to book appointments.
• Follows department procedures routinely to ensure consistently high sales.
• Logs into systems in a timely manner.
• Makes follow-up calls to customers for satisfaction of service performed by technicians.
• Checks invoices to ensure technician input proper payment and information in each order for accounting.
• Makes outbound calls to new and existing customers.
• Performs other job duties as assigned.

Requirements

• At least 3-5 years of customer service experience.
• At least 3 years of call center experience.
• Able to use and understand different computer systems.
• Strong computer skills.
• Service Titan experience is a plus.
• Industry knowledge is a plus.
• IVR phone system experience is a plus.
• Able to multi-task.

Benefits

• Pay: $20-$24/hr. PLUS bonus opportunities!
• 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)!
• 50% Paid Dental Insurance!
• 100% Paid Vision!
• Employee Referral Bonus.
• Paid Time off (PTO)-2 days and sick time.
• Off all major holidays!
• A supportive and close-knit team that feels like family!