Customs Brokerage Team Lead

About the position

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. We have an exciting opportunity for a CUSTOMS BROKERAGE TEAM LEAD to own and manage customer accounts’ daily operations. This position will be based at our Dallas, TX location.

Responsibilities

• Leads a team of Customs Operations Specialists performing the customs entries.
• Drives and monitors performance of the Customs Operations Specialists.
• Ensures Customs clearance is completed in a timely and efficient manner.
• Ensures adherence to internal compliance standards and guidelines.
• Steers and monitors best-shored process elements.
• Interacts with Customer Service, Product, and Global Service Centers, if required.
• Directs and coordinates a team of Customs Specialists in daily operations activities.
• Ensures all Customs entries are completed in a timely and efficient manner.
• Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members.
• Manages team productivity and develops initiatives for efficiency improvements.
• Ensures operational adherence to defined processing standards.
• Oversees operational account management and ensures delivery against agreed scope.
• Handles escalations (e.g. dispute with internal/ external customers).
• Manages operational adherence to compliance standards.
• Identifies training needs and opportunities to develop a highly skilled customs ops team.

Requirements

• Extensive knowledge of customs requirements and operational processing of customs activities.
• Long-term experience and proven track record in the customs segment.
• Fit for people management role.
• Brokerage license (preferred).
• Proficient decision-making skills.
• High degree of written, verbal, and organizational skills.
• Diligent attention to details.

Benefits

• Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Comprehensive medical plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Optional vision coverage for exams, frames, and contacts.
• Optional dental coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.