About the position
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Responsibilities
- Lead the development and management of the dispute resolution product strategy within the payment space
- Collaborate with cross-functional teams to identify and implement process improvements that enhance efficiency and effectiveness in dispute management
- Analyze data to identify trends, insights, and opportunities for process optimization and cost reduction
- Prepare and deliver compelling leadership decks and presentations to communicate product vision, strategy, and performance
- Develop and implement innovative solutions to reduce network costs and increase revenue, focusing on process strengthening and automation
- Act as the primary point of contact for all dispute-related product inquiries and issues, ensuring timely and effective resolution
- Monitor industry trends and best practices to ensure the dispute management process remains competitive and aligned with business objectives
Requirements
- 5+ years of experience in product management
- Strong proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insights
- Advanced skills in PowerPoint and Excel, with experience in preparing and presenting leadership decks
- Proven track record of developing innovative ideas to reduce costs and increase revenue through process improvements and automation
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Strong problem-solving skills and a proactive approach to identifying and addressing challenges
- Ability to work independently and manage multiple priorities in a fast-paced environment
Nice-to-haves
- Bachelor's degree in Business, Computer Science, or a related field
- 2 years of experience in the Dispute Management within the payment industry
