Data Solutions & Disputes Product Manager - Payments - Vice President

About the position

As a Product Manager in Merchant Services Dispute Solutions, you will play a pivotal role in innovating new product offerings and leading the end-to-end product life cycle. You will be the voice of the customer, developing profitable products that deliver exceptional value. Your expertise in launching products, gathering crucial feedback, and ensuring top-tier client experiences will be key to your success. With a focus on scalability, resiliency, and stability, you will collaborate with cross-functional teams to deliver high-quality products that exceed customer expectations.

Responsibilities

• Define and communicate the product vision and strategy for dispute and data management solutions; align product goals with business objectives and customer needs.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and delivery; engage with stakeholders to gather requirements, prioritize features, and address concerns.
• Lead the end-to-end product lifecycle, from ideation and development to launch and post-launch support; ensure products are delivered on time, within scope, and meet quality standards.
• Analyze data to identify trends, insights, and opportunities for product improvement and optimization; use data-driven decision-making to enhance product features and functionality.
• Develop and implement strategies for efficient dispute resolution processes; ensure compliance with industry regulations and best practices in dispute management.
• Act as the voice of the customer, ensuring products deliver exceptional value and address customer pain points; gather and incorporate customer feedback to continuously improve products.
• Drive innovation by exploring new technologies and methodologies to enhance product offerings; implement process improvements and automation to increase efficiency and reduce costs.
• Monitor product performance and key metrics to assess success and identify areas for improvement; prepare and deliver reports and presentations to communicate product status and achievements.
• Identify and mitigate risks associated with product development and deployment; ensure products are resilient and scalable to handle future growth and challenges.
• Lead and mentor product teams, fostering a collaborative and innovative work environment; encourage professional growth and development within the team.

Requirements

• 5+ years of experience in product management.
• Strong proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insights.
• Advanced skills in PowerPoint and Excel, with experience in preparing and presenting leadership decks.
• Proven track record of developing innovative ideas to reduce costs and increase revenue through process improvements and automation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice-to-haves

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3 years of experience within the payment industry.