About the position
The Document Master Central (DMC) is Citi's AI-powered centralized document management platform, designed to revolutionize how documents are handled across the organization. DMC seamlessly integrates secure document storage, intelligent classification, and rapid data extraction, enabling teams to access the right data and content effortlessly. By leveraging advanced AI & LLM solutions, DMC streamlines document workflows, enhances operational efficiency, and ensures compliance with regulatory requirements. It serves as a critical tool for managing client-related documents, maintaining data lineage, and supporting Citi's commitment to innovation and excellence in document management. We’re seeking a highly capable and hands-on Product Manager to join Citi’s Document Master Central (DMC) team, our enterprise platform for managing client-related documentation across the bank. As part of our modernization initiative, we’re looking for a professional who is not only experienced in traditional product management and Agile delivery but are also fluent in using large language models (LLMs) to supercharge product work, while operating within the boundaries of Citi’s enterprise standards and regulatory frameworks.
Responsibilities
- Own the product lifecycle end-to-end - from discovery to delivery to post-release feedback
- Conduct market, user, and stakeholder research to inform product strategy
- Gather requirements to define epics and user stories, and maintain a well-groomed backlog in JIRA
- Serve as the Product Owner for Agile squads, collaborating with development teams, testers, UX designers, and business SMEs
- Use LLMs and AI tools to enhance research, documentation, acceptance criteria, testing, release notes, and internal communication
- Partner with internal teams (Risk, Compliance, Architecture) to align on data governance, model usage, and security protocols
- Translate complex technical capabilities into clear business value and client impact
- Analyze product metrics, user behavior, and feature success; iterate for optimal product performance
- Help drive DMC’s transformation into a scalable, AI-friendly enterprise platform
- Leads the working backwards documents for a platform product release
- Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
- Identifies innovations and leads 'test and learn' experiments to create platform products that increase customer value
- Defines and measures the KPIs for a platform product
- Is able to make trade-off decisions on multiple platform products in a portfolio
- Develops business and platform requirements for either one platform component of a large platform product or a narrow product
- Leverages tools such as Ignite for reusability of APIs and platform services
- Determines release goals for a narrow platform product or a component of a large product
- Identifies best practices for continuous product development improvement
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 6+ years of relevant experience in Product Manager or Product Owner in a tech-focused organization
- Proven experience as a Product Owner - refining backlogs, running sprints, writing epics and user stories, using JIRA/Confluence
- Demonstrated ability to write clear user stories, define MVPs, and manage backlogs
- Strong collaboration and stakeholder management skills - especially across business, tech, and compliance teams
- Experience working closely with software development teams; hands-on coding or dev background preferred
- Deep familiarity with Large Language Models (e.g., GitHub Copilot, Gemini) and how they can be applied to day-to-day product workflows
- Ability to operate effectively in a highly regulated, security-sensitive environment
- Significant experience building complex business and/or transactional models.
- Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams
Nice-to-haves
- Prior experience in financial services or enterprise software
- Familiarity with data governance, document lifecycle management, or enterprise content management platforms
- Experience integrating Artificial Intelligence (AI) or Machine Learning (ML) models into product workflows
- Working knowledge of prompt engineering, embeddings, or agent frameworks is a plus
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
