Delivery Excellence - QRM Product Specialist Consultant - National_Office

About the position

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation. Enabling Technical & Analytics (ET&A) team sits within QRM to support the technology and analytics needs of the QRM team. We are looking for a high performing Analyst to support the advancement of strategic platform and tool enablement. ET&A team is currently seeking a full-time Consultant who will be serving as a functional expert, with the ability to quickly learn the functionality of a new product and serve as the communication liaison for the product. They should also have excellent communication skills.

Responsibilities

• Provide functional support for the QRM products by managing the product/process related queries coming in from PMD level audience in the common mailboxes.
• Collaborate with the other team members, QRM leaders, to ensure quick resolution of any functional or technical product issues.
• Manage risk consultation scheduling, compliance and tracking.
• Conduct system performance and operational checks.
• Monitor for data issues. Escalate any data issue to the technical team and help with triaging.
• Support the functional team in organizing and assisting with new support enhancements and functions.
• Participate in team conferences to recommend and specify data requirements.
• Create high quality and clear functional process documentation.
• Support the technical team in defect identification and triage.
• Support continuous improvement in all functions.
• Work collaboratively with others in support of the ET&A team priority initiatives and/or ad hoc activities, as needed.
• Support and suggest ways to continuously improve processes to enhance relationships and business impact.

Requirements

• Bachelor's degree (or foreign equivalent) with Business or Technical background.
• 5 to 5 years of relevant work experience.
• Exceptional communication skills with the ability to communicate (verbally and written) to all levels of the business, especially senior leadership.
• Exceptional attention to detail, time management and organizational skills.
• Strong analytical skills with ability to multi-task.
• Ability to act proactively and take the lead when appropriate.
• Ability to work independently and as part of a team in a dynamic work environment.
• Ability to work successfully on a virtual team.
• Possess knowledge and experience working with internal technical systems.
• Experience MS Office suite (Word, Excel, and PowerPoint).
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits

• Discretionary annual incentive program based on individual and organizational performance.
• Broad range of employee benefits.