Digital Marketing Account Manager (Client Facing)

About the position

The SMB Team is the fastest-growing digital marketing and coaching business for attorneys nationwide and we are looking for a Client Experience Specialist to join our team! This role involves managing an assigned portfolio of accounts, ensuring client services are performed well and tailored to client needs. The position requires strong interpersonal skills to build relationships with clients and a deep understanding of digital marketing strategies.

Responsibilities

• Manage an assigned portfolio of accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs.
• Work with the clients and their staff to make strategy decisions and pivots.
• Work with internal services teams to strategize for the clients’ needs.
• Identify areas where the clients’ services are lacking and offer proposed solutions.
• Coordinate and execute monthly reporting calls with the client.
• Over-communicate with clients regarding the work being performed and results achieved.

Requirements

• 3-5 years of experience working at a digital marketing agency.
• Experience working in the legal industry is a plus.
• A deep understanding of digital marketing services and strategies.
• Experience with Google Ads; Local Service Ads and Facebook Ads are a plus.
• Proven track record in managing client accounts.
• Excellent communication skills and ability to manage client expectations.
• Strong interpersonal skills to build great relationships with clients.
• A keen eye for detail and areas of improvement.
• Solid organization skills to manage daily, weekly, and monthly tasks.
• Proactive and resourceful in all aspects of the role.
• Ability to work well in a fast-paced environment and adapt to frequent changes.
• SEO + PPC or SEO + SOCIAL experience is required.

Benefits

• 75% of Medical, Dental, Vision insurance for you and your family.
• Flexible vacation time.
• Team member education and learning budget on courses, events, and books.
• Company activities, outings, and retreats.
• 401(k) with a 3% match.
• Work from home or come to the office.