UPMCposted 2 days ago
Full-time • Entry Level
Pittsburgh, PA

About the position

At UPMC Health Plan, consumer innovation isn't just a description of what we do. We live where health and wellness meet design and technology, where success means human-centered solutions. The Consumer Innovation group is building a collaborative, cross disciplinary team that isn't afraid of the challenges or the complexity of health care. We are product and project managers, interaction and visual designers, experience designers, usability researchers, and information architects. Working on a range of products, tools and services, you'll have an opportunity to touch the lives of over 2 million UPMC Health Plan members. Join us in redefining what a health insurance company can be. UPMC Health Plan is hiring a Digital Product Manager I to collaborate with creative, technical, and business partners to lead the design, implementation, and evolution of the digital properties (portals, apps, and third-party tools) that make our insurance products understandable and usable for our members while meeting revenue and customer satisfaction goals. This role offers the chance to expand your skills, take on new challenges, and grow professionally. We value flexibility and are looking for someone excited to learn and adapt as new opportunities arise. While the team is based on of Pittsburgh, this role may predominantly work remotely. Occasional in person attendance may be needed in the office at times, however, this will be rare. This position follows a Monday–Friday daytime schedule, with some flexibility in hours.

Responsibilities

  • Apply KPIs, user research, customer input, business needs, and other sources to the prioritization of product features and an evolving product vision
  • Provide input to marketing on the design marketing tests including messaging, creative, channel, design and targeting. When needed, create and deliver training on digital products
  • Facilitate vendor evaluation and build vs. buy decisions. Manage products and features through the entire SDLC - unafraid to challenge whether a product/feature is still useful
  • Strategically assist in the design and delivery of a holistic and consistent user experience across products. Help to ensure quality through UAT testing. Assist in the development of new/modified processes and procedures to support product strategy
  • Maintain roadmaps for digital products. Create and deliver product-centered presentations to diverse audiences. Translate requirements for multiple audiences using Job Stories (JTBD) or other relevant formats. Ensure timely delivery of product goals
  • Advocate for the end-user and identify opportunities to improve products to benefit the user experience. Stay current on digital trends and ensure that products remain relevant
  • Take on project management and/or business analysis and/or SME responsibilities when those roles are not present. Understand needs of the user, stakeholders, and partners and how they relate to product(s) managed
  • Distribute credit and block blame to/from team members. Assess key market factors, including competitive landscape, consumer insights and unmet customer needs as input to innovative products, services and programs to meet the unique needs of users and stakeholders
  • Communicate statuses and shifting priorities to all relevant stakeholders, negotiate for desired outcomes. Ensure market/business need to product fit

Requirements

  • Bachelor's degree in MIS, Information Technology, HCI, Business, or equivalent
  • 1-3 Years experience in Product Management, Business Analysis, Systems Analysis, or related field
  • Experience working with web, mobile, or other digital product development in a BA, design, PM, or development role
  • Experience working with API's is a bonus.
  • Experience with Azure DevOps is a bonus.
  • Exposure to project management practices and principles
  • Experience working across disciplines (IT, Marketing, Sales, etc.) and analyzing stakeholder needs
  • Ability to apply great ideas from multiple diverse sources to find the best solution to a problem or set of problems
  • Self-starter with ability to deal with ambiguity and to adapt and embrace change
  • Agile/Scrum exposure as a Product Owner or Scrum Master preferred
  • Experience with multi-channel digital asset delivery preferred
  • Analytics/data-driven background is a bonus.
  • Experience collaborating with diverse groups to create requirements in Job Story (JTBD) format or a visual diagram equivalent preferred
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