Director of CPQ Product Management

About the position

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Responsibilities

• Lead product strategy for the Digital Technology Sales Product Organization for our CPQ product within our Sales Order Management tool.
• Lead a group of technical program managers to plan & execute the product roadmap, balancing risks and achieving aggressive deadlines.
• Work cross functionally with all Sales functions to define and align a north star vision for CPQ within our GTM product stack with strategy of delivery and execution.
• Provide critical insights and up-to-date status to our executive team so they can make informed decisions on program prioritization and resource allocations.
• Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 13+ years of experience that includes people management, technical product management, strategic product management experience and/or corporate development in SaaS companies.
• Strong CPQ and GTM product background with proven track record of delivering, evolving and transforming CPQ products.
• ServiceNow platform experience.
• Strong emotional intelligence with the ability to influence complex scenarios.
• A track record of managing a positive and trust team environment.
• Deep knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle.
• Fanatical about customer success and tenacious at driving long-term customer value.
• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization.
• Ability to thrive in a rapid growth, fast-paced environment.
• Excellent communication skills at all levels of an organization and across all functions.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.