About the position
CallRail is a leader in B2B SaaS, focused on delivering intelligent, AI-driven solutions that solve real-world customer challenges. Our commitment to innovation drives us to develop products that provide actionable insights, automation, and enhanced efficiency for our customers. We are seeking an experienced and collaborative Director of Product to lead our AI-driven product and design strategy, emphasizing solutions that address core customer pain points while. This role requires a seasoned leader who excels at building strong partnerships to execute a cohesive, customer-centered product strategy that aligns with compliance, safety, and industry best practices. A candidate who has experience launching new products to market and with a UX design background is ideal.
Responsibilities
- Shape and drive a strategic product roadmap focused on AI-powered solutions that directly address customer challenges, delivering measurable value and driving business impact.
- Partner closely with engineering and go-to-market teams to ensure cohesive product development and seamless execution.
- Work with customer success, sales, and research teams to deeply understand customer needs, translating these insights into AI-driven products that provide targeted solutions for real-world issues.
- Champion compliance and safety by embedding regulatory and privacy requirements into all AI product strategies.
- Lead the development of customer-centric AI solutions across mobile and web platforms, ensuring products are intuitive, accessible, and directly address core user needs.
- Develop and drive effective go-to-market strategies in partnership with marketing and sales.
- Conduct ongoing market research and competitive analysis to inform product direction.
- Build and lead a team of product managers, fostering a collaborative and customer-focused culture.
- Define KPIs to measure the effectiveness of AI-driven solutions and utilize data-driven insights to continuously improve products.
Requirements
- 10+ years in product management and UX design with proven expertise in AI-driven products, B2B SaaS, and customer-centric development.
- Demonstrated success in leading through strong cross-functional partnerships.
- Proven ability to identify and prioritize customer challenges and build solutions that deliver measurable impact.
- Strong understanding of compliance, safety, and regulatory requirements, particularly within AI and data privacy.
- Skilled in market research, product analytics, and competitive analysis.
Nice-to-haves
- Advanced degree (MBA or MS in relevant field) is a plus.
Benefits
- Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
