Director of Product Management

About the position

We’re looking for a seasoned Director of Product Management with deep B2B SaaS experience to lead the product portfolio for our RV & Camping vertical. This is a pivotal leadership role responsible for driving product strategy, managing a suite of operational tools used by thousands of parks, and coaching a team of passionate product managers. You'll be accountable for delivering exceptional customer value while steering the roadmap across core systems such as PMS, booking engine, payments, integrations and more. You’ll work cross-functionally with engineering, design, sales, marketing, customer success, and operations—and serve as the key bridge between market opportunity, user needs, and business outcomes. Your success will be measured by how well your product strategy drives adoption, satisfaction, and revenue growth, while simplifying complex workflows for both independent parks and enterprise campground groups.

Responsibilities

• Own the strategic direction for the PMS platform serving RV parks, campgrounds, and resorts—from independents to multi-property enterprises.
• Drive the business performance of your portfolio: revenue, profitability, churn reduction, and customer growth.
• Identify and prioritize opportunities to modernize legacy workflows, solve for user pain points, and unlock scalable revenue.
• Lead build/buy/partner decisions to accelerate feature depth (e.g., guest experience, energy meters, accounting integrations).
• Develop and communicate a clear, customer-centric product roadmap aligned with business and market needs.
• Prioritize development across core modules (PMS, booking engine, payments, integrations etc.) to maximize platform value.
• Set and track Quarterly Objectives for strategic initiatives that address usability, feature gaps, and retention levers.
• Oversee lifecycle planning—from feature intake to deprecation—and ensure delivery meets market expectations.
• Partner with engineering, design, QA, and delivery teams to ensure smooth execution and alignment on product vision.
• Collaborate with Sales, Marketing, and CS to support go-to-market motions and customer success.
• Lead internal rollout and readiness efforts across support and implementation teams for major releases.
• Represent the PMS product at customer councils, trade shows, and executive briefings.
• Manage, coach, and grow a team of product managers and senior PMs who own key modules within the PMS suite.
• Foster a high-performance product culture that values curiosity, ownership, and measurable outcomes.
• Guide PMs on customer problem discovery, data-informed prioritization, and continuous product improvement.
• Create a strong succession pipeline and scale team structure to match business needs.
• Conduct VoC research to capture feedback from park operators, front desk staff, operations managers, and revenue teams.
• Use competitive insights and industry trends to inform roadmap prioritization and go-to-market positioning.
• Stay close to the evolving needs of the RV & Camping sector—including changing guest expectations, staffing challenges, and digital transformation trends.
• Align product priorities with executive leadership, revenue targets, and company-wide goals.
• Provide visibility into portfolio performance, roadmap progress, and customer impact.
• Drive strategic alignment across departments, and champion the product vision both internally and externally.

Requirements

• 10+ years of product management experience in enterprise B2B SaaS, including 3+ years managing PMs.
• Proven track record owning a complex product portfolio, with measurable impact on revenue, adoption, and customer satisfaction.
• Strong understanding of hospitality tech, especially property management and booking software ecosystem.
• Ability to simplify and modernize complex systems while maintaining flexibility and feature depth.
• Excellent communication and stakeholder management skills—comfortable influencing C-level leaders and speaking with customers.
• Strategic mindset with a data-informed, outcomes-oriented approach to decision-making.
• Comfortable working in an agile product development environment with cross-functional squads.

Nice-to-haves

• Prior experience with PMS, booking platforms, or hospitality software is highly desirable.
• Bachelor’s degree required; MBA or advanced degree preferred.

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops.
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.