About the position
Microsoft AI's ("MAI") Mission is to use AI responsibly to make everyone more informed, capable, and supported. MAI is responsible for Microsoft's consumer propositions including Copilot, Bing, MSN, Microsoft Advertising, and Edge, as well as developing proprietary foundational AI models. MAI works closely with a variety of teams across Microsoft and across the full AI stack to deliver on Microsoft's AI ambitions. Within MAI, the Monetization team focuses on both direct (paid directly by a customer) and non-transparent (paid by a third party) models of revenue generation across Microsoft properties. As the Director of Product Operations in Microsoft AI Monetization, you will help create the connective tissue between product, engineering, and go-to-market teams. Efficiency in process, stakeholder communications, and business goal setting and tracking has helped remove friction and improve performance across functions and teams. Examples include optimizing the product development lifecycle from initial product ideation to launch readiness, defining OKRs for the organization with product leaders, and managing stakeholder communication and expectations. Our Monetization teams work within Microsoft AI, an organization responsible for Copilot, Bing, Edge, MSN, and other AI-first products. The organization has all the ingredients needed for success with Product, Engineering, Research, and Go To Market functions partnering as peers with shared goals. This enables close collaboration and rapid decision making. You will work closely with our Product, Engineering, and Sales leaders to ensure efficient and effective operational processes across the product development lifecycle.
Responsibilities
- Develop and optimize scalable processes for the entire product development lifecycle.
- Establish and maintain a predictable rhythm for product releases and strategic planning.
- Streamline communication channels between product, engineering, design, and commercial teams.
- Partner with data science to build and maintain dashboards to monitor product health and performance.
- Serve as the central point of contact for operational inquiries related to the product portfolio.
- Communicate product roadmap updates, launch timelines, and performance insights to the wider organization.
- Create and maintain a centralized knowledge base, serving as the single source of truth for product documentation.
Requirements
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
- 5+ years of product operations experience that includes product development lifecycle experience.
- 5+ years of experience with product roadmap management and strategic planning for product releases.
Nice-to-haves
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 10+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 7+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles.
- Consistent history of working directly with product, engineering, and go-to-market (GTM) leadership managing multiple complex, large-scale product launches and go-to-market strategies simultaneously.
Benefits
- Base pay range for this role across the U.S. is USD $130,900 - $277,200 per year.
- Base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $165,600 - $303,600 per year.
- Certain roles may be eligible for benefits and other compensation.
