About the position
At Headway, we’re building a national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Supporting providers isn’t just about connecting them with patients — it’s about delivering the tools they need to manage their practice with ease, confidence, and compliance. Our providers are the heart of Headway’s mission — and empowering them with an easy-to-use platform is critical to both their success and the quality of care patients receive. Whether it’s saving providers time, simplifying documentation, or ensuring compliance, this role is at the center of our providers’ lives. As Director of Product for Provider Experience, you’ll lead the product vision, strategy, execution, and team for the daily tools therapists use to run their practice on Headway. This is a critical leadership role for Headway and our mission to make mental healthcare more accessible. By helping providers spend less time on administrative tasks and more time on care, you’ll directly support both provider satisfaction and patient access.
Responsibilities
- Own the vision and strategy for Headway’s core provider experience — delivering intuitive, magical, and compliant practice management tools
- Lead and scale a team of PMs focused on making it seamless for providers to manage their schedule, document sessions, develop treatment plans, handle intake forms, collect assessments, and more
- Partner deeply with cross-functional teams — design, engineering, clinical operations, compliance, data, and more — to build high-quality, high-impact product experiences.
- Stay close to providers and their workflows, using insights, feedback, and data to inform priorities and continuously improve their core experience.
- Advocate for provider needs internally, balancing compliance, operational, and product considerations to deliver practical, impactful solutions.
- Be a strategic thought partner across the company on provider experience, clinical tooling, and practice management.
Requirements
- Are a product leader with 8+ years of experience building user-centric products with complex workflows, with at least 4 years managing PMs.
- Are a strategic thinker and strong executor who can connect the dots between user needs, business goals, and compliance requirements.
- Have a track record of building products users love by deeply understanding their day-to-day workflows and pain points.
- Thrive in ambiguous, fast-paced environments and bring clarity, focus, and momentum to your team and stakeholders.
- Are a motivational leader and collaborator who excels at cross-functional partnership and building high-performing product teams.
- Care deeply about delivering meaningful impact — for providers, patients, and Headway’s mission.
Nice-to-haves
- Experience in healthcare, clinical tooling, or workflow-heavy B2B products — especially in practice management, EHR, or SaaS platforms.
Benefits
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
