About the position
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Director of Program Management will lead a team who works with various stakeholders within UHC, UHG, and Optum to drive execution and ongoing operations for strategic member facing websites and mobile applications aligned to the consumer experience across digital products and lines of business. This will ensure strategic initiatives are received, prioritized, and evolve into roadmaps. They will be a champion for the digital consumer experience leading decision-making dialogue with a fact-based data driven foundation. The Director of Program Management Office will also lead a team of program managers who work along aside product teams, communicate priorities, and drive successful execution of strategic initiatives in a matrixed environment. This business-critical role serves as the champion for Consumer Product Office portfolio of work, developing new standards and product best practices. They will serve as a point of escalation for complex cross-functional prioritization challenges and bring forth solutions. This leadership role will drive employee engagement and provide coaching, and direction as needed to drive successful outcomes. In addition, this experience will lead a team of product managers supporting strategic initiatives across the Consumer Product organization. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Responsibilities
- Lead a team of program managers who are responsible for supporting strategic initiatives across the Consumer Product Organization
- Lead reporting efforts on overall status and health of the Consumer Product portfolio of work
- Works closely with Portfolio, Product, Design, and Technology to refine current operational processes and drive for consistent improvements across the organization
- Build relationships with Product Leaders you and your team support. Seek feedback on your team's performance and look for opportunities to improve
- Build relationships with Technology teams to ensure consistent operational best practices across the larger Consumer Experience organization
- Keep stakeholders informed of status and manage risk to move initiatives forward. Escalate risks to senior leaders, and assist in solutioning sessions to ensure roadmaps are not impacting
- Represent stakeholder needs to business partners for prioritization, planning, and strategic direction of products
- Lead and assist in the removal of hurdles which could negatively impact productivity, project timelines, performance, or the customer experience aligned to digital assets
- Lead and manage direct resources and indirect resources in a matrixed environment, that support digital assets and projects
Requirements
- 5+ years of experience working in the digital space
- 5+ years of experience working on in a product focused organization
- 3+ years of experience leading/managing program or project managers
- 3+ years of directly managing individual contributors
- Experience working with senior leaders, managing expectations and delivery dates
- Experience working with multi-disciplinary teams comprising product managers, project managers, marketers, and engineering
- Experience with Aha
- Proven solid proficiency Microsoft Outlook, Teams, One Note, PowerPoint, Excel, and SharePoint
- Proven results-oriented individual with solid influencing, problem solving and negotiation skills
- Demonstrated user-centric experiences with positive impacts to engagement and KPIs
- Comfort and willingness to travel about 10%
Nice-to-haves
- Healthcare experience
- Experience with CA Rally
- Proven ability to prioritize competing work requests
- Proven detail Oriented
- Proven reporting and Analytics proficiency
- Proven solid ability to absorb and make sense of data to direct decision making
- Proven ability to turn complicated inputs into a clear, communicable vision
- Proven outstanding communication skills
- Proven outstanding conflict management skills
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
