About the position
The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.
Responsibilities
- Delivers and sets up required equipment in the customer’s residence or healthcare facility
- Educate customers in the proper use and care of respiratory and durable medical equipment.
- Complies with all applicable company policies and procedures.
- Develops and maintains working knowledge of current Home Medical Equipment (HME) products and services offered by SG Homecare.
- Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
- Completes written patient visit reports, following setup and follow-up visits, as required.
- Assists in resolving customer equipment problems.
- Fulfill administrative needs and process all orders in a timely, accurate manner.
- Promotes services and products to referral sources in the community, as appropriate.
- Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
- Assists with the implementation of quality improvement to meet company, state, and federal standards.
- Maintains home oxygen systems through regularly scheduled visits to customers.
- Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
- Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
- May be required to clean, disinfect, and assist with equipment repairs.
- Ensure that the vehicle is always fueled and ready for use.
- Keep mileage records and repair records up-to-date.
- Ensures all serialized equipment is properly delivered and tracked for inventory control purposes.
- Other duties as assigned.
- Must participate in mandatory on-call and call-back program to respond to emergencies.
Requirements
- Possesses high school diploma or equivalent.
- Previous experience or successful completion of training for home medical equipment preferred (not necessary).
- A valid driver’s license in good standing and at least one year of driving experience to perform the job safely.
- Excellent navigation skills and proficiency in using navigation applications to determine the best route.
- Time management and organizational skills to keep track of deliveries and stay on schedule.
- Exceptional communication skills and interact professionally with clients.
- Physical stamina and good upper body strength to lift heavy equipment, packages and objects, as well as be able to load and unload them from their vehicle.
- Must be punctual and dependable to arrive at destination on time.
- Ability to read maps, research, and plan for traffic, construction, and weather delays.
- Must be able to travel by plane and automobile (if necessary).
- Must be available to work evenings, weekends, and holidays if needed.
