About the position
As a team member at Michaels, you will deliver friendly customer service, assist customers in shopping our store, and help them find what they’re looking for. You will ensure all customers receive a fast and friendly checkout experience. Your responsibilities will include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver our Brand Promises, and helping customers shop and locate products. You will also provide solutions to customer inquiries and execute cash handling to standards. Engaging customers on the benefits of the Rewards program and Private Label Credit Cards, as well as completing enrollments, will be part of your role. Additionally, you will educate customers on the Voice of Customer (VOC) survey and assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). You will participate in truck unload, stocking, and planogram (POGs) processes, and be responsible for merchandise recovery and maintenance, ensuring a well-merchandised and in-stock store. Supporting shrink and safety programs, adhering to Standard Operating Procedures (SOPs), and interacting with others in a respectful manner are also key aspects of this position. You may be cross-trained in Custom Framing selling and production and will perform other duties as assigned.
Responsibilities
- Deliver friendly customer service and assist customers in shopping the store.
- Ensure a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store.
- Maintain store recovery standards to deliver Brand Promises.
- Help customers shop, locate products, and provide solutions.
- Execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unload, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in a respectful manner.
- Cross-trained in Custom Framing selling and production.
- Perform other duties as assigned.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Benefits
- Health insurance (medical, dental, and vision).
- Paid time off.
- Tuition assistance.
- Generous employee discounts.
