About the position
TBK Bank Sport Entertainment Complex is seeking a dedicated and experienced Food and Beverage Hourly Manager. The ideal candidate will be responsible for recruiting, training, and managing staff while ensuring compliance with best practices and company policies.
Responsibilities
- Recruit, interview and hire food and beverage staff.
- Train personnel and ensure staff compliance with departmental best practices and standard operating procedures.
- Builds and maintains staff cohesiveness.
- Create and maintain staff work schedules to cover all hours of operation as directed. Communicate issues immediately to leadership.
- Follows and enforces company cash handling and accounting policies and procedures.
- Leads various Food & Beverage operations as directed.
- Includes but not limited to ensuring proper staffing levels based on business flow, provide work direction to staff and ensuring tasks are completed to department and company expectations.
- Follow up and verify at the end of all shifts to make sure expectations for cleanliness, back stock, and preparation for next shift is completed.
- Properly communicates shift information and performance issues to Food & Beverage Director.
- Assists with payroll approval of staff.
- Conducts inventory and places food and/or beverage orders as directed to maintain proper inventory.
- Properly receive or ensure proper receipt of all deliveries as directed.
- Works in position in the kitchen or restaurant as directed.
- Interacts professionally with guests and vendors through high level customer service.
- Effectively resolves customer complaints or issues.
- Ensures a safe and sanitary work environment.
- Addresses safety concerns to eliminate safety hazards, investigates, and reports incidents, implements training programs, and enforces safety work rules and procedures.
- Prepares the necessary work orders for maintenance problems or equipment malfunctions.
- Directs staff in sanitation processes and ensures that working areas and equipment are kept clean.
Requirements
- Extensive knowledge of food and service protocols.
- Minimum of 2 years bar experience.
- Great interpersonal, communication and customer service skills.
- Ability to hire, train, manage and schedule staff.
- Solid organizational skills, ability to create a budget and inventory goods.
- Computer and Point of Sale operational experience.
