About the position
Break Time Food Service Shift Leads assist in the management and operations of Break Time Convenience Store Food Service Programs. This first step into management enforces high standards for food preparation, cleanliness, and all company policies and procedures to ensure proper and efficient operation during scheduled shift. Shift Leads are energetic team members who believe it only takes a moment to make your day better.
Responsibilities
- Consistently and courteously greet and thank each customer and provide fast and friendly customer service; handle complaints quickly and courteously; conduct accurate and efficient transactions.
- Promote sales using suggestive selling techniques.
- Follow guidelines, recipes, and job aides for proper preparation and execution of all food service programs; monitor the consistent and timely inspection of products for correct time and temperatures, cleanliness, rotation, portioning, and pricing; utilize ovens, roller grill, fryer, and other kitchen tools in preparation and presentation of food items; maintain appropriate food service inventory levels; monitor duty checklists to address the food service needs for each shift; in coordination with the Food Service Manager, order authorized products from approved sources; ensure products are properly received, rotated, and stored.
- Ensure equipment, dishes, and food service areas are properly cleaned and maintained; follow and enforce standards for quality, service, cleanliness, food safety, proper product display, and storage; always clean the store when time allows.
- Assist in managing the operations of food service programs including profitability and expense control; train and oversee employees on prep and execution of food service programs.
- Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations.
- Provide input for performance evaluations and recommend employee actions, i.e. counseling, disciplinary action, or termination to the Store Manager; help train new employees on company policies and procedures; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.; remain alert and properly report concerns.
- Work as a team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations.
- Utilize the store’s technology including point of sale systems, product labeling system, desktop and laptop computers and hand-held devices; perform mathematical calculations to make change, complete shift reports, and count product.
Requirements
- 18 years of age or older.
- Flexible availability which may include all shifts, weekends, and holidays.
- Reliable transportation to work.
- Ability and willingness to attend adequate food safety training and obtain a Food Handler’s Card or equivalent certifications.
- ServeSafe certified or able to complete course and pass test as administered by a Break Time ServeSafe proctor.
- Ability to perform mathematical calculations in order to make change, complete shift reports, and account for numbers of products during vendor check-in.
- Ability to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machinery.
- Ability to perform assigned duties with accuracy and minimal supervision.
- Physical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degrees.
- Physical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds.
- Ability to remain in a standing position for up to nine hours per shift.
- Ability and willingness to occasionally ascend and descend ladders to handle inventory or products.
- Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns.
- Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
- Ability to meet Company requirements, including successful pre-employment background check and drug test.
- Legal authorization to work in the United States.
Nice-to-haves
- High school diploma or GED equivalent.
- Prior food service experience.
Benefits
- Competitive wages.
- Paid time off.
- Opportunity for performance incentives.
- Employee assistance program.
