About the position
At Caesars Republic Scottsdale, A Hilton Hotel, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you’ll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You’ll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.
Responsibilities
- Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
- Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
- Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
- Manage the daily operations of the front desk, including processing payments and balancing accounts.
- Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
- Collaborate with team members across departments to ensure a seamless guest experience.
- Take on additional duties as assigned by management to support the smooth operation of the hotel.
Requirements
- A warm, welcoming demeanor with excellent communication and interpersonal skills.
- Experience in hospitality or customer service is a plus.
- Strong problem-solving abilities and a proactive approach to guest service.
- The ability to multi-task and remain composed under pressure.
- Proficiency in basic computer skills and familiarity with hotel management software is preferred.
- A team-player mentality with a commitment to providing exceptional guest experiences.
