Front Office Manager - Limelight Snowmass

About the position

The Front Office Manager provides leadership, management and oversees all operations of Front Office departments; Front Desk, Concierge, and Guest Services with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Director of Operations. The salary range for this position is $70,000 - $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Responsibilities

• Oversee supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination
• Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams
• Performs as Manager on Duty as required
• Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
• Monitor and coach property policies and standards at the Front Desk, Concierge, and Guest Services ensuring the best experience for every guest
• Prepare monthly accounting reports and forecasts as requested
• Ensure regular vehicle maintenance is up to date
• Responsible for controlling labor costs, scheduling, and payroll
• Meet regularly with the Director of Operations to review performance
• Ensures guests receive exceptional service and assist with guest complaints
• Take a visible leadership role towards hotel guests
• Demonstrate working knowledge of safety and fire procedures
• Other duties as assigned

Requirements

• College degree preferred
• 3 years Front Office/Front Desk experience required
• 2 years Front Desk leadership experience preferred
• Valid driver’s license required

Nice-to-haves

• Ability to communicate in English and Spanish preferred

Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks