FS/ Principal - ServiceNow IRM Specialist- Infosys Consulting

About the position

We are seeking an experienced ServiceNow IRM (Integrated Risk Management) Specialist with strong experience in the financial services industry to lead, plan, optimize and deliver Integrated Risk Management (IRM) solutions on the ServiceNow platform. In you will lead, plan, and deliver ServiceNow GRC projects. You will have fluency in ServiceNow IRM module that enables team lead and stakeholders to develop enterprise business solutions for our customers that leverages industry processes and best practices. The ideal candidate will have deep expertise in regulatory compliance, operational risk, and third-party risk, along with a solid understanding of financial regulations.

Responsibilities

• Lead stakeholder workshops to gather and interpret risk and compliance requirements specific to banking, insurance, asset management, and fintech operations.
• Architect and configure ServiceNow IRM modules (Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management) aligned with industry regulations and internal control frameworks (e.g., COSO, COBIT).
• Partner with governance, audit, compliance, and IT security teams to build automated workflows that monitor control effectiveness and regulatory adherence.
• Define and implement GRC dashboards and reporting tailored to financial regulatory reporting and executive oversight.
• Collaborate with platform developers to implement custom solutions where out-of-the-box functionality is insufficient.
• Train users and stakeholders on IRM functionality and best practices within the financial services context.
• Stay updated on regulatory changes (e.g., OCC, FDIC, CFPB) and translate them into actionable ServiceNow enhancements.
• Support project scoping and proposal development, driving the implementation and advising the project on viable technical solution options throughout the project lifecycle.
• Craft and deliver workshop materials, perform elements of solution implementation, and drive the completion of key project deliverables.
• Help create new practice solutions and offerings.
• Help drive continuous improvement and optimization of our capabilities.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Translate requirements/stories and mock-ups into fully functional IRM features.
• All other duties as assigned or directed.

Requirements

• BS Information Technology, Computer Science, or related field
• Strong GRC/IRM technical background
• 5+ years of ServiceNow experience with a focus on IRM/GRC modules
• Strong understanding of risk management frameworks and regulatory compliance requirements
• Prior experience as a consultant or client-serving professional
• Strong understanding of the ServiceNow best-practices and ongoing knowledge of latest ServiceNow features
• Familiarity with Agile and Scrum development methodologies
• Excellent communication and presentation skills, able to engage both technical and non-technical audiences.
• Ability to work independently and manage one or more projects.

Nice-to-haves

• ServiceNow Certified Implementation Specialist - Risk and Compliance

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off