Global Technical Product Advisor - On Water (REMOTE)

About the position

We are looking for a Global Technical Product Advisor who will report to the Product Support Team Lead, and who’ll be tasked with helping us find and provide technical service solutions for our dealers and customers. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll be at the forefront of delivering outstanding service to BRP customers and dealers. Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

Responsibilities

• Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
• Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
• Product support will be for On Water products such as: SeaDoo, Evinrude & Rotax JPS.
• Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
• Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
• Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
• Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
• Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

Requirements

• Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
• 5 plus years of relevant technical/mechanical experience in Powersports, Automotive or the Marine industry.
• Proficiency in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
• Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings, and bills of materials.
• Basic computer experience with the ability to type, email, and manage spreadsheets.
• Excellent written and verbal communication skills: capable of effectively conveying technical information and ideas.
• Fluency in English and Spanish is required.

Nice-to-haves

• Experience using CRM/ERP systems or similar and Google Suite or Microsoft Office.
• Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
• Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
• Skilled in connecting product knowledge with dealer support and customer satisfaction.

Benefits

• Annual bonus based on the company’s financial results
• Generous paid time off
• 401k offering with a dollar-for-dollar match
• Flexible work schedule for eligible positions
• Holiday shutdown between Christmas and New Years
• Educational resources and growth opportunities
• Discount on BRP products