About the position
Wells Fargo is seeking a Change Implementation Consultant in Global Payments & Liquidity (GPL) as part of Enterprise Functions that will support our payables product. In this role, you will serve as the Single Point of Coordination for the customer, lead complex implementation projects and coordinate the setup of the Payment Manager product and related services. You will ensure that projects are completed according to established timelines, identify and provide effective training methods for our customers, and collaborate and consult with peers, management, technology, and compliance to deliver an exceptional customer experience. You will remain flexible and adaptable to changing priorities, deadlines, and new surroundings while meeting customer's needs. Additionally, you will participate in process improvement or product development and enhancement activities, provide subject matter expertise and recommendations on product best fit, create/manage project plans and coordinate appropriate meetings, communicate status to the customer and line partners, and proactively identify and resolve problems/issues.
Responsibilities
- Serve as the Single Point of Coordination for the customer
- Lead complex implementation projects and coordinate the setup of the Payment Manager product and related services
- Ensure that projects are completed according to established timelines
- Identify and provide effective training methods for our customers
- Collaborate and consult with peers, management, technology, and compliance to deliver an exceptional customer experience
- Remain flexible and adaptable to changing priorities, deadlines and new surroundings while meeting customer's needs
- Participate in process improvement or product development and enhancement activities
- Provide subject matter expertise and recommendations on product best fit
- Create/manage project plans and coordinate appropriate meetings
- Communicate status to the customer and line partners
- Proactively identify and resolve problems/issues
Requirements
- 2+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice-to-haves
- 2+ years of project management and/or implementation experience, or a combination of both
- Ability to handle multiple projects concurrently
- Electronic Commerce Services (ECS) products and implementations
- Strong Treasury product knowledge
- Experience implementing and/or servicing payables products
- Experience implementing multiple treasury management products simultaneously
- Highly prefer experience with JIRA and SharePoint
- Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint)
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
