About the position
As the Group Product Manager for Fraud, Trust & Safety, you will lead a team of ~6 PMs spanning multiple initiatives, including Payments Fraud, Identity Verification, and Offline Safety. Your work will help reduce financial risk, enhance user authentication, and ensure regulatory compliance across diverse global markets. This role is an opportunity to drive innovation in fraud prevention, machine learning-driven risk assessment, and customer trust. Your success will be measured by key metrics such as Dasher authenticity, Know Your Customer (KYC) compliance, chargeback rates, and regulatory readiness. In this role, you will tackle ambiguous, high-impact problems, working closely with engineering, analytics, and business leaders to develop scalable solutions.
Responsibilities
- Lead a team of PMs (direct reports) driving innovation in fraud prevention, trust & safety, and regulatory compliance.
- Develop scalable solutions for complex risk problems, including unauthorized payments, identity verification, and dispute resolution.
- Partner cross-functionally with teams such as CX, Design, Engineering, S&O, and Analytics to enhance security and trust in our platform.
- Own and influence key risk-related metrics, such as chargeback rates, user friction, and regulatory compliance.
- Define and execute the roadmap for offline safety, financial risk management, and global compliance strategy.
Requirements
- 8+ years of Product Management experience with deep domain expertise in fraud, risk, and/or trust & safety.
- 3+ years of experience managing a team of PMs.
- 5+ years in a fraud, risk or payments product.
- Experience leading cross-functional teams and working with machine learning-based risk models.
- Ability to thrive in ambiguous environments and make data-driven decisions while balancing trade-offs between user experience and risk mitigation.
- Track record of navigating regulatory requirements, building scalable fraud prevention systems, and driving company-wide impact.
- Strong communication skills to align stakeholders and influence decision-making across business, product, and engineering teams.
- Strong leadership and maturity to build (attract, hire, retain) and scale a world-class Product organization.
Benefits
- 401(k) plan with an employer match
- Paid time off
- Paid parental leave
- Wellness benefits
- Paid holidays
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- Disability and basic life insurance
- Family-forming assistance
- Commuter benefit match
- Mental health program
