About the position
The Guest Services Supervisor supports the daily operations of the Guest Services department by leading front-line teams in one or more service areas, Sahale Sales, Ticket Booth, Concierge, Communications, or Hood River Meadows, and ensuring high quality guest service. This role includes team support, training, scheduling, and guest recovery. This is a full-time, seasonal position.
Responsibilities
- Lead front-line teams in various service areas.
- Ensure high quality guest service.
- Support team training and scheduling.
- Manage guest recovery processes.
Requirements
- Minimum 1 year of experience in a high-volume guest-facing environment.
- Strong guest service and guest recovery skills.
- Excellent written and verbal communication skills.
- Proficiency in Windows-based applications.
- Strong organizational skills and ability to manage multiple priorities.
- Detail-oriented and able to work independently.
- Minimum age 18.
- Availability to work weekends and holidays.
- Must successfully pass a background check.
- High school diploma or equivalent.
- Must be comfortable with the changing dynamics of a seasonal business.
Nice-to-haves
- Previous experience in a role that involved supervising team, conflict resolution, and/or mentoring peers.
- Experience with RTP or similar POS system.
- Experience creating How-To guides or knowledge base documentation.
Benefits
- Year-Round Housing Available. Subject to Availability.
- Ski/Snowboard Season Pass for employees and qualifying dependents.
- Gift your lift access to a family member.
- Free Ski/Snowboard Group Lessons & Discounts on Rental Gear.
- Buddy Tickets (3 discounted tickets to share).
- Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare).
- Mountain Exchange Program (Ability to request free lift access to regional resorts).
- Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!).
- Special invites to Columbia Employee Store, Adidas, and other industry retailers.
- Employee Assistance Program (EAP).
- Free Employee Transportation from Hood River & Sandy.
- Summer Seasonal Job Connections with Local Businesses.
- Access to Team Wellness Programs.
- Team Appreciation Events/Dinners.
