About the position
We are seeking a compassionate and skilled Hearing Aid Specialist to join our dynamic otolaryngology practice. Working closely with our audiologist, the Hearing Aid Specialist will provide exceptional patient care, focusing on the fitting, maintenance, and support of hearing aids to improve patients’ quality of life. This role requires technical expertise, strong communication skills, and a commitment to personalized patient care in a collaborative medical environment.
Responsibilities
- Conduct assessments to evaluate patients’ hearing aid needs in collaboration with the audiologist, discussing lifestyle, preferences, and hearing challenges.
- Select, fit, and program hearing aids using advanced technology to ensure optimal performance and patient comfort.
- Educate patients and their families on the use, care, and maintenance of hearing aids, as well as realistic expectations for outcomes.
- Provide ongoing support, including adjustments, troubleshooting, repairs, and routine maintenance of hearing aids to ensure long-term satisfaction.
- Work closely with the audiologist and otolaryngology team to coordinate care, review diagnostic results, and develop comprehensive treatment plans.
- Maintain accurate and detailed patient records, including fitting notes, follow-up visits, and communications, in compliance with practice protocols and regulatory standards.
- Monitor and manage hearing aid inventory, ensuring availability of devices and accessories while coordinating with suppliers as needed.
- Keep up-to-date with advancements in hearing aid technology, industry trends, and best practices through continuing education and professional development.
Requirements
- High school diploma or equivalent required; completion of a hearing aid specialist training program or associate’s degree in hearing instrument sciences preferred.
- Valid state license or certification as a Hearing Aid Specialist (or eligibility to obtain licensure within [state-specific timeframe]).
- Minimum of 1-2 years of experience fitting and dispensing hearing aids, preferably in a clinical or medical setting.
- Proficiency with hearing aid fitting software, diagnostic equipment, and real-ear measurement systems.
- Excellent communication and customer service skills, with the ability to build trust and rapport with patients of all ages.
- Ability to collaborate effectively with audiologists, physicians, and administrative staff in a fast-paced environment.
- Strong organizational skills and precision in fitting and programming hearing aids to meet individual patient needs.
- A patient-centered approach with sensitivity to the emotional and physical challenges of hearing loss.
Nice-to-haves
- Experience working in an otolaryngology or audiology practice.
- Familiarity with electronic medical records (EMR) systems.
- Knowledge of insurance billing and reimbursement processes for hearing aids.
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Relocation bonus
- Training & development
