About the position
McKonly & Asbury continues to build on an innovative culture that values teamwork and collaboration, establishes opportunities for everyone to make a difference, and offers a work-life balance not commonly found in public accounting firms. We are searching for a Help Desk Specialist who can support an existing and talented team. The Help Desk Specialist is a non-exempt position, reporting to the Director of Information Technology. This person will have responsibility for the support and maintenance of McKonly & Asbury’s software and hardware systems.
Responsibilities
- Possess technical knowledge to diagnose and correct individual user’s technology problems with minimal assistance.
- Responsible for first level end-user support and tracking of issues in the Helpdesk system as well as documentation of common issues and resolutions.
- Possess technical knowledge to perform administrative procedures related to firm wide laptops, desktops, software, and cloud services as well as oversee warranty related repair and technical support calls with minimal assistance.
- Install and troubleshoot various software products such as Windows operating systems, Office 365 products and related accounting applications.
- Assist with software and operating systems patch and version upgrade methodology.
- Ownership of new user creation, training, and onboarding.
- Ownership of end-user equipment asset tracking.
- Utilize cloud services to assist with software rollouts.
Requirements
- Demonstrated ability with general technology issue diagnosis.
- Understanding of basic user support.
- An associate degree in a computer-related field or two years’ proven experience.
