About the position
Join in on the fun we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests. A House person is responsible for assisting and supporting the housekeeping department, to ensure the smooth operation of the department and working as a Team. They are expected to deliver excellent service to our teams and our guest, to have a memorable experience during their stay here at Kahana Beach with us.
Responsibilities
- Arriving on time for all scheduled shifts in proper uniform, including nametags and with a great Smile.
- Seize radio and assignment sheet every morning
- Review assignment sheet and update completed assignments
- Remove stains, scuff marks, and dust from baseboards, ledges and corners.
- Promptly answer all guest requests and deliver items in a timely manner.
- Maintain assigned area Guest Hallways clean by removing trash and debris.
- Assist guest room attendant by removing all soiled linen and trash from room (Up to 30 rooms)
- Inspect condition of all sofa bed; ensure they open properly, no stains and damages.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan
- Remove rollways and cribs, miscellaneous items from the hallway and store them properly.
- Vacuum corridors; remove dust, spots and smears from windows; dust light fixtures and ac covers.
- Sweep and mop all assigned area staircase, removing debris (paper, gum, cigarettes, etc.).
- Ensure security of hotel property, by door being locked.
- Handle guest/ owners complaints by ensuring guest satisfaction
- Clear out the linen room at the end of the day by remove soiled linen and leaving it in the designated area for it to be picked up.
- Turn in radio and a filled out worksheet at the end of the day
- Ensure preventive care of equipment and supplies
- Complete all special assignments including deep cleans, but not limited to clean ceiling fans, air conditioning vent grids, spot clean walls and door frames, for all guestrooms, remove dust, spots, and smears from mirrors, ledges, and frames, stains and marks from all baseboards, ledges, and corners.
- Clean carpet in assigned guestrooms with the proper machine
- Adhere to all appearance and uniform standards
- Maintain an open line of communication with the department
- Report all facility issues
- Comply with all safety protocol
- Assist in receiving supply, keep your storage rooms complete & clean from Debris
- Must be able to maintain mobility and work in varying temperatures (Indoors and Outdoors)
- Maintain a flexible work schedule according to the occupancy levels
- Ability to accept performance feedback in a professional manner.
Requirements
- Six (6) months experience in some area of housekeeping or janitorial preferable.
- Basic knowledge on handling devices and radios.
- Ability to work flexible shifts including nights, holiday and weekends.
- At least 18 years of age.
- Capability to understand fundamental English.
- Working knowledge of chemicals/ cleaning supplies including Safety Data Sheet and OSHA regulations, preferable.
